Return & Refund Policy

Return Eligibility and Timeframes

Cotopaxi accepts returns and exchanges on new, unused gear within 60 days of purchase. Items must be unworn, unwashed, have intact tags, and remain in new condition.

For purchases made in November or December, the return window extends through January 31 of the following year to avoid holiday processing conflicts.

How to Make a Return or Exchange

Do not send returns to the address printed on your package, as these shipments will not reach our returns team. Instead, start your return by using the returns portal on our site. This portal provides a prepaid shipping label and step-by-step instructions to ensure your return is processed correctly and efficiently.

Refunds and Restocking Fees

Exchanges and refunds as store credit are processed at no charge.
If you prefer a refund issued to your original payment method, a $5 restocking fee will be deducted.
There are no additional handling fees or markups on return shipping labels.

Non-Returnable Items

The following items cannot be returned and are final sale:

Final Sale merchandise
Event tickets
Orders shipped to international addresses or U.S. territories

If you are outside the U.S. and receive damaged or defective merchandise, please contact us through the store contact page and we will assist you.

Damaged or Defective Gear

If your item arrives damaged or develops a manufacturing defect such as zipper failure on the first use, do not follow the standard return process. Instead, reach out to us directly through the contact page. Issues covered under our Guaranteed for Good™ program are handled separately and often result in a more favorable resolution.

Holiday Gift-with-Purchase Returns

If you received a free gift with your order, returning the item that qualified you for that gift requires you to return the gift as well. Otherwise, the gift’s value will be deducted from your refund.

Additional Information and Support

Before sending any items back, please contact Cotopaxi through the contact page. We want to ensure your return is smooth and addressed correctly on the first attempt, avoiding lost packages or delays.