Shipping Policy for Cotopaxi
Order Fulfillment and Processing
All orders from Cotopaxi ship from our warehouse in Salt Lake City, Utah. Please allow 1–2 business days for us to process your order before it leaves our facility. Business days are Monday through Friday, excluding holidays. During product launches or peak seasons, processing times may take slightly longer as our warehouse handles increased volume.
Shipping Destinations and Availability
We ship within the United States and offer select international shipping depending on product and destination. Free Economy Shipping applies only to orders of $99 or more before tax placed within the continental U.S.
Note that free shipping does not apply to shipments sent to P.O. Boxes, APO/FPO addresses, U.S. territories, or international locations. Some expedited services also cannot deliver to P.O. Boxes or military addresses. If you enter an ineligible address at checkout, the system will reject it automatically.
Transit Times and Shipping Options
- Free Economy Shipping: For orders meeting the $99 minimum, delivery typically takes 2–6 business days after your order ships.
- Expedited Options: 3-Day, 2-Day, and Overnight shipping methods are available during checkout. Transit times for these services are generally 1–3 business days for 3-Day, 1–2 business days for 2-Day, and 1 business day for Overnight shipping.
International Shipping
International orders may incur duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the checkout price. Customs processing can also extend delivery times beyond carrier estimates.
Tracking Your Order
Once your order ships, Cotopaxi will send you a shipping confirmation email with tracking details. If the tracking status indicates your package has been delivered but you do not see it, please check around your property, with neighbors, or at nearby parcel lockers before contacting support. Carriers sometimes leave packages in unexpected locations.
Missing or Delayed Packages
If tracking information has not updated for several business days, or your package is marked delivered but does not arrive, please contact us through our store contact page or directly via cooler12@izhowto.com. We will assist you in resolving the issue promptly.