Terms of Service

Order Process and Payment

When you place an order at Cotopaxi, you are making an offer to purchase. We reserve the right to accept or decline your order for reasons including inventory unavailability, pricing errors, or suspected fraud. Payment is processed immediately at checkout. Please double-check your shipping address before completing your order, as changing the delivery destination after shipment is complex.

Product Warranty and Quality Guarantee

Cotopaxi guarantees its products’ manufacturing quality for the product’s reasonable functional lifetime. If your item—such as our packs or outerwear—has a defect in materials or workmanship, we will repair, replace, or credit it accordingly. Note that damage caused by regular wear and tear, accidents, or modifications is not covered under this warranty.

User Accounts

If you create an account on Cotopaxi, you are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your responsibility. If you notice any unauthorized or suspicious activity, please contact us immediately. Cotopaxi reserves the right to suspend or close accounts that violate these terms or misuse the site.

Intellectual Property Rights

All text, images, logos, product names, and design elements on Cotopaxi’s website are owned by Cotopaxi or our licensors. You may not copy, reproduce, or use them for commercial purposes without explicit permission. Sharing links, discussing products, or posting personal photos with our gear is permitted, but claiming ownership of Cotopaxi content or products is prohibited.

Acceptable Use Policy

Users must not:

Engage in illegal activities or violate laws through the site.
Disrupt site functionality or attempt unauthorized access to accounts or systems.
Scrape data on a large scale.
Post false, abusive, or infringing content in reviews or comments.

Cotopaxi may remove inappropriate content and restrict access for users who breach these rules.

Limitation of Liability

To the greatest extent allowed by law, Cotopaxi is not responsible for indirect, incidental, or consequential damages resulting from your use of the website or products. Cotopaxi’s total liability for any claim connected to your order is limited to the amount paid for that order. Some jurisdictions may not permit these limitations, so they may not fully apply.

Dispute Resolution

These terms are governed by the laws of the state where Cotopaxi is organized. Disputes unresolved informally will be settled through binding individual arbitration rather than class actions. You have the option to opt out of arbitration according to the procedures detailed on our website’s contact page.

Updates to Terms

Cotopaxi may revise these terms from time to time. The current effective date is displayed at the top of this page. Continuing to use the Cotopaxi website after changes constitutes acceptance of the updated terms. If you disagree with any changes, please discontinue using the site.